Like everyone else, we have had to make some changes to the way we work in response to the ongoing Covid-19 pandemic. The aims of these changes are:
- To minimise the risk of transmission between people at the clinic.
- To safeguard provision of 24-hour veterinary care for urgent and emergency cases.
In accordance with the latest advice from the Royal College of Veterinary Surgeons, we are now only seeing emergency cases in person. However, we are still here for you for any concern you have about your animal. For non-emergencies, we have put in place phone and video consultations so we can assess your pet without putting you or our staff at risk. Depending on the nature of your concern, you may be offered a “tele-consult” instead of being asked to come in. The rules on remote prescribing of prescription medications have been temporarily relaxed, so our vets can prescribe on the basis of a phone or video consultation, where as we usually would not be allowed to do this. Medications will be posted 1st class recorded delivery rather than being collected from the practice, unless they have to be refrigerated or are needed very urgently, in which case we ask you to follow the no-contact policies below.
We have reduced staff available and are sometimes very busy at the moment. This means we face significant limitations to our normal procedures when supplying medication or written prescriptions. To reduce pressure on our staff, please do not phone for repeat medications, instead please use our online prescription request form if you need ongoing medication for your pet, including flea or worm treatment.
Whilst we are only seeing emergency and urgent cases in person, we appreciate that sometimes its difficult to know how unwell your pet is – if you have any concern please don’t hesitate to call us and we will be happy to see you either in person or remotely.
Policies to Reduce the Risk of Transmission
If you are asked to attend the practice, we have put some no-contact policies in place you keep everyone as safe as possible:
- If you have had symptoms of cough or fever in the past 7 days, or anyone in your household has had these symptoms in the past 14 days, please do not attend the practice. Instead, please make arrangements for a friend, family-member or neighbour who does not live with you to bring you animal in.
- When you arrive for your appointment, please phone reception to let them know you’re here, then wait in your car or outside until you are collected for your appointment.
- Your pet will be taken inside to be examined while you wait outside. The vet will discuss your pet’s symptoms and treatment with you either outside at a safe distance, or by phoning you from the consult room.
- We are not able to offer home visit except in exceptional circumstances where animal welfare is significantly compromised, such as if an animal is trapped or impaled. The Royal College of Veterinary Surgeons is very clear that it is the owner’s responsibility to be able to get their pet to a veterinary practice. Please plan in advance for how you would do this in various situation such as if you were isolated, if your pet was collapsed etc. Enlisting the help of friends, family, or neighbours, or sending your pet unaccompanied in a taxi are all possible options.
Thank you for your patience, understanding and support as we all try to get through this pandemic together.