Our aim is to provide you and your pet with the best possible service and care. 

Things sometimes don’t go as smoothly as we would all like.

Please let us have your feedback, positive or negative, with comments and suggestions so we can continue to improve and make our service more suited to your needs.

All our Vets, Nurses, Receptionists and Practice Manager will take your comments seriously and will want to know how we can help address any concerns you have.

In the first instance, please tell the person in charge of your pet’s care – often they may be able to resolve your concern there and then. If they are unavailable, please discuss your concerns with any member of our team who will only be too happy to help. We would like to address any issues sooner rather than later.

If you feel we’ve let you down, we always welcome the opportunity to put it right. So please contact us and we’ll deal with your concerns as a matter of priority.

Positive feedback and concerns

If you have any positive feedback or concerns, it would be helpful to provide the following information where possible:

  • Your name and address
  • A convenient contact telephone and email
  • The name of your pet
  • The date on which you last attended the clinic
  • A brief description of your positive feedback or concerns
  • If any of our staff were involved, their names if you have them
  • If a concern, a summary of what in your opinion we can do to best deal with your concerns

In general, if you have a concern, it is best to raise it as soon as possible, as this will make it easier for us to investigate and resolve any matters, which are still ongoing. You can contact us directly using the form below:

Upon receiving your message we will aim to address your complaint within 14 days of receipt. Please let us know if there is a convenient time to contact you.

If your your is about an urgent clinical matter or you have concern about your pets wellbeing please call us.

Thank you for taking the time to give us your thoughts. New Priory Vets